Accepted Payment Methods
Payment is due upon completion of your appointment.
If you are paying privately (not direct billing insurance), or have an amount owing after insurance processing, we accept the following methods of payment:
- Cash
- Interac Debit
- Visa
- Visa Debit
- Mastercard
- Debit Mastercard
- AMEX
- Discover
- Apple Pay
- Google Pay
Cancellation Policy
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the practitioners' day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment.
Clients/patients who provide 12-24 hours notice, will be charged a cancellation fee equal to 50% of the cost of the booked service.
Clients/patients who provide less than 12 hours notice, or miss their appointment, will be charged a cancellation fee equal to the cost of service. Late cancellation or no show fees will be charged automatically to the card on file.
All clients/patients are required to have a card on file to uphold our clinic cancellation policy.
Direct Billing Your Insurance
We provide direct billing to a wide variety of insurance companies on your behalf.
Direct Billing Policy
We are happy to provide direct billing services electronically on your behalf, which in most cases will be payable directly to One Wellness. Due to the complexity of insurance plans, we will only direct bill your primary insurance plan. You will be provided with a receipt if you wish to submit to a secondary plan.
In the event your claim is declined by the insurer/plan administrator, the direct billing portal is experiencing technical difficulties, or the payment will be payable directly to you, you are responsible for payment to One Wellness for any services and/or products provided on the day of service.
We have limited access to your insurance information, and are unable to investigate the result of direct billing claim submissions. If you have any questions or concerns, please contact your insurance provider directly.
Cancellation Policy
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the practitioners' day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment.
Clients/patients who provide 12-24 hours notice, will be charged a cancellation fee equal to 50% of the cost of the booked service.
Clients/patients who provide less than 12 hours notice, or miss their appointment, will be charged a cancellation fee equal to the cost of service.
Late cancellation or no show fees CANNOT be billed to your insurance company and will be charged automatically to the card on file.
All clients/patients are required to have a card on file to uphold our clinic cancellation policy.
Insurance Companies We Direct Bill:
ALBERTA BLUE CROSS:
- Alberta Blue Cross
- ASEBP
MEDAVIE:
- Medavie Blue Cross
- Canadian Armed Forces CAF
- Royal Canadian Mounted Police RCMP
- Saskatchewan Blue Cross
- Veteran's Affairs Canada VAC
PROVIDER CONNECT:
- Green Shield Canada
- ARTA (through Green Shield Canada)
- Empire Life
- Humania Assurance
- MEDIC Construction
- SSQ Insurance
SUN LIFE - LUMINO HEALTH
- Sun Life
TELUS HEALTH:
- Beneva Inc.
- BPA - Benefit Plan Administrators
- Canada Life (Great West Life)
- Canada Life PSHCP
- Canadian Construction Workers Union
- Chambers of Commerce Group Insurance
- CINUP
- ClaimSecure
- Coughlin & Associates Ltd.
- Cowan
- D.A. Townley
- Desjardins Insurance
- Equitable Life of Canada
- First Canadian
- GMS Carrier 49
- GMS Carrier 50
- GroupHEALTH
- GroupSource
- Industrial Alliance
- Johnson Inc.
- Johnston Group Inc.
- LiUNA Local 183
- LiUNA Local 506
- Manion
- Manulife Financial
- Maximum Benefit
- People Corporation
- RWAM Insurance Administrators
- Simply Benefits
- Telus AdjudiCare
- Union Benefits
- UV Insurance
AHS - Alberta Health Services
We provide Alberta Health Services funded physiotherapy for post-fracture, post-orthopedic surgery, and post-total or partial hip or knee replacement surgery patients, as well as general joint/muscle condition or injury for low-income Albertans.
AHS offers funded physiotherapy services in contracted clinics to help you improve your function, better understand your condition and learn what you can do to be healthy and independent.
Physiotherapists are movement specialists who are trained to help people improve participation in their daily activities. Through an active approach, physiotherapists focus on teaching exercises and educating clients on how to manage pain and their recovery. Children or adults who meet specific criteria may be eligible for AHS contracted physiotherapy services.
Services will include:
- an assessment
- home exercise program
- education on your condition and how to manage daily living
- education to support ongoing activity and long-term recovery
This service is provided by Alberta Health Services contracted service providers.
Eligibility
Children or Adults who:
- have had a fracture or an orthopedic surgery (muscle, tendon, ligament, bone or joint) within the last 12 weeks. Program coordinators must approve funding for care that is initiated later than 12 weeks.
- have had a total or partial hip or knee replacement within the last 12 weeks. Program coordinators must approve funding for care that is initiated later than 12 weeks.
- have a general joint, muscle condition or injury (e.g. sprain or strain), and meet the low income thresholds. To initiate this process or to find out more, call the Rehabilitation Advice Line
Service Access
Children or adults can access the following Alberta Health Services funded physiotherapy services at One Wellness:
1) Recent Orthopedic Surgery
Call One Wellness at 403-679-7179 to learn more about eligibility, and to book an appointment if you have had a recent orthopedic surgery and need support in the recovery process.
No referral needed.
Please book an "AHS Recent Orthopedic Surgery ASSESSMENT" with one of our AHS-contracted physiotherapists at One Wellness.
2) Recent Fracture
Call One Wellness at 403-679-7179 to learn more about eligibility, and to book an appointment if you have had a recent fracture and need support in the recovery process.
No referral needed.
Please book an "AHS Recent Fracture ASSESSMENT" with one of our AHS-contracted physiotherapists at One Wellness.
3) Recent Total or Partial Hip Replacement
Call One Wellness at 403-679-7179 to learn more about eligibility and to book an appointment if you have had a recent total or partial hip or knee replacement and need support in the recovery process.
No referral needed.
Please book an "AHS Total or Partial Hip Replacement ASSESSMENT" with one of our AHS-contracted physiotherapists at One Wellness.
4) Recent Total or Partial Knee Replacement
Call One Wellness at 403-679-7179 to learn more about eligibility and to book an appointment if you have had a recent total or partial hip or knee replacement and need support in the recovery process.
No referral needed.
Please book an "AHS Total or Partial or Knee Replacement ASSESSMENT" with one of our AHS-contracted physiotherapists at One Wellness.
PLEASE NOTE: Fracture, orthopedic surgery, or total hip/knee replacement must have occured within the last 12 weeks, and physiotherapy treatment must be approved by AHS within 84 days to be eligible for AHS funding.
5) General Joint or Muscle Conditions or Injuries for Low Income Albertans
Includes joint, muscle, cartilage or tendon injuries (i.e. sprains or strains).
You are REQUIRED to call the Rehabilitation Advice Line to initiate the process or for general advice prior to booking an assessment.
After initiating the process to be eligible for AHS-funded physiotherapy services for general musculoskeletal assessment and treatment by calling the Rehabilitation Advice Line, you will need to complete a low income declaration form which can be found here: Low Income Declaration Form. You will also need to provide proof of income from one of the following resources: Government benefit card, benefit approval letter, or your Canada Revenue Agency GST letter. All documentation is required to be presented to our billing administrator during or before your first appointment.
Upon approval for treatment through AHS, please book an "AHS Musculoskeletal (MSK) Assessment" with one of our AHS-contracted physiotherapists at One Wellness. Required documentation must be provided during your first appointment. If you are unable to provide the required documentation, you will be responsible for full payment of services on the day of service.
Booking Procedure
Please call One Wellness at 403-679-7179 if you have any questions about your eligibility.
Once your eligibility for AHS-funded physiotherapy has been established, you are welcome to book an AHS Assessment with any of our physiotherapists by clicking on the red "BOOK APPOINTMENT" link.
You may receive a phone call from our billing administrator to verify your eligibility for treatment under the AHS guidelines, prior to your scheduled assessment.
Fees
Initial assessment and a set number of treatment visits will be covered by AHS for those who meet the service eligibility criteria. In the event your claim is declined by AHS due to ineligibility, you a are responsible for payment to One Wellness for any services and/or products provided.
Exercise and specialty equipment / supplies are not funded through this program.
Cancellation Policy
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the practitioners' day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment.
Patients accessing AHS-funded physiotherapy who provide 12-24 hours notice, will be charged a cancellation fee equal to 50% of the cost of a regular physiotherapy appointment.
Patients accessing AHS-funded physiotherapy who provide less than 12 hours notice, or miss their appointment, will be charged a cancellation fee equal to the cost of a regular physiotherapy appointment.
Late cancellation or no show fees CANNOT be billed to AHS, and will be charged automatically to the card on file.
All clients/patients are required to have a card on file to uphold our clinic cancellation policy.
If you have any questions or concerns, please contact our billing administrator, Andrea Vickers by clicking the button below.
MVA - Motor Vehicle Accident
If you have been in a motor vehicle accident, you may be eligible for services paid by your insurance provider.
If you have been in a motor vehicle accident in Alberta and have suffered an injury, please proceed with the following steps:
1) Contact your automobile insurance company to inform them of the incident and receive further instruction.
2) Complete an AB-1 Proof of Loss Form, which can be downloaded here under "Accident Benefit Claim - prescribed forms": Download AB-1 Form
3) Book an "MVA Initial Assessment" appointment with one of our physiotherapists. Please bring the following documents or information to your initial assessment appointment:
- Copy of AB-1 Proof of Loss Form
- Name and contact information for your Insurance company
- Name and contact information for your Insurance adjustor
4) Receive physiotherapy and potentially massage therapy treatment at One Wellness depending on approval by your insurance adjustor.
In the event your claim is declined by your insurance company, you are responsible for payment to One Wellness for any services and/or products provided.
Cancellation Policy
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the practitioners' day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment.
Patients accessing MVA direct-billed services who provide 12-24 hours notice, will be charged a cancellation fee equal to 50% of the cost of a regular physiotherapy appointment.
Patients accessing MVA direct-billed services who provide less than 12 hours notice, or miss their appointment, will be charged a cancellation fee equal to the cost of a regular physiotherapy appointment.
Late cancellation or no show fees CANNOT be billed to your insurance company, and will be charged automatically to the card on file.
All clients/patients are required to have a card on file to uphold our clinic cancellation policy.
WCB - Worker's Compensation Board
We provide WCB billing on your behalf for physiotherapy services.
If you have been injured in the workplace in Alberta, you may be eligible for physiotherapy treatment funded by the Worker's Compensation Board.
What to do if you are injured in the workplace:
1) Report an injury
2) Book an appointment with any of our physiotherapists for a "WCB Initial Assessment" by clicking the "BOOK NOW" button in the top menu bar
Once you have reported your injury or illness to your employer and WCB, we will review your claim. This review includes making initial decisions on benefits and informing you of the status of your claim. If an adjudicator or case manager is assigned to your claim, they will be your contact at WCB—you can call them directly for all questions or updates on your claim.
Once your claim is accepted you may be entitled to benefits. These can vary depending on the seriousness of your work injury as well as the impact of it on your ability to continue working. Your adjudicator and/or case manager will review your claim to ensure that you receive the right benefits at the right time during your recovery.
Cancellation Policy
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the practitioners' day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment.
Patients accessing WCB direct-billed services who provide 12-24 hours notice, will be charged a cancellation fee equal to 50% of the cost of a regular physiotherapy appointment.
Patients accessing WCB direct-billed services who provide less than 12 hours notice, or miss their appointment, will be charged a cancellation fee equal to the cost of a regular physiotherapy appointment.
Late cancellation or no show fees CANNOT be billed to WCB, and will be charged automatically to the card on file.
All clients/patients are required to have a card on file to uphold our clinic cancellation policy.
In the event your claim is declined by WCB, you are responsible for payment to One Wellness for any services and/or products provided.
If you have any questions or concerns, please contact our billing administrator, Andrea Vickers by clicking the button below.
Work Safe BC
We may be able to submit to Work Safe BC on your behalf for physiotherapy services.
If you have been injured in the workplace in British Columbia, you may be eligible for physiotherapy treatment funded by Work Safe BC.
What to do if you are injured in the workplace:
1) Report a Workplace Injury
2) Book an appointment with any of our physiotherapists for a "Physiotherapy Initial Assessment" by clicking the "BOOK NOW" button in the top menu bar.
Cancellation Policy
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the practitioners' day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment.
Patients accessing Work Safe BC direct-billed services who provide 12-24 hours notice, will be charged a cancellation fee equal to 50% of the cost of a regular physiotherapy appointment.
Patients accessing Work Safe BC direct-billed services who provide less than 12 hours notice, or miss their appointment, will be charged a cancellation fee equal to the cost of a regular physiotherapy appointment.
Late cancellation or no show fees CANNOT be billed to Work Safe BC, and will be charged automatically to the card on file.
All clients/patients are required to have a card on file to uphold our clinic cancellation policy.
In the event your claim is declined by Work Safe BC, you are responsible for payment to One Wellness for any services and/or products provided.
If you have any questions or concerns, please contact our billing administrator, Andrea Vickers by clicking the button below.
